Frequently asked questions
If you purchased your Thrivent Fund on ThriventFunds.com, get more information here.
If you purchased your Thrivent Fund from a Thrivent financial advisor, you can find helpful information on this FAQ page.
If you purchased your Thrivent Fund from a Thrivent financial advisor, you can find helpful information on this FAQ page.
Who can I contact for help with purchase, exchange or redemption transactions (including closing an account) on my Thrivent Funds account?
Contact your Thrivent financial advisor for assistance with your Thrivent Funds account or contact our Customer Support at 800-847-4836 . When calling, say "mutual funds" for faster service.
How do I make a one-time purchase online in my existing account?
- Log in to thrivent.com.
- Select the account you want to change.
- Under Investment actions on the right, choose "Purchase."
- To make a purchase to an existing fund, choose "Purchase existing fund." To purchase to a new fund, select "Purchase new fund."
- Select the desired fund for purchase.
- Enter the amount for purchase.
- Select the bank account you want to use for funding.
- Click "Review" and review the details, then click "Purchase" to complete your transaction.
How do I transfer or exchange money between mutual funds?
- Log in to thrivent.com.
- Select the account you want to exchange.
- Under Investment actions on the right, choose "Exchange."
- Select "Exchange to existing fund."
- Select the funds you want to exchange from/to.
- Choose the Amount type and enter the Amount, then click "Review."
- Review the details of your exchange request, then click "Exchange" to complete the transaction.
How do I redeem funds from my existing account?
Follow these steps to redeem online:
You can also visit theForms page to download a redemption form.
- Log in to thrivent.com
- Select the account you want to redeem.
- Under "Investment actions" on the right, choose "Redeem."
- Click "Redeem existing fund."
- Choose which fund you want to use for redemption.
- Select where to send the payment, your Amount type and Amount, and click "Continue."
- For IRA accounts, choose the percentage you want to withhold for federal tax. State tax will be calculated automatically, depending on the minimum required withholding amount for your state of residence. To specify a different state tax withholding amount, please submit your request via phone or
form . - Review, then click "Redeem" to complete your transaction.
You can also visit the
When will my purchase be applied?
For online purchases
Any purchase made prior to the close of trading on the New York Stock Exchange (generally 4:00 p.m. Eastern time weekdays) will be applied using that trading day’s share price. Purchases entered after the close of trading, or on weekends and market holidays, will be processed on the next trading day. Until the trade is processed, it will appear as ‘Pending’ in transaction history, and the value of your account will not change.
For purchases made with a check
Allow five to seven business days for check purchases to be processed. Purchases will be applied to your account as of the date received at our processing center.
Any purchase made prior to the close of trading on the New York Stock Exchange (generally 4:00 p.m. Eastern time weekdays) will be applied using that trading day’s share price. Purchases entered after the close of trading, or on weekends and market holidays, will be processed on the next trading day. Until the trade is processed, it will appear as ‘Pending’ in transaction history, and the value of your account will not change.
For purchases made with a check
Allow five to seven business days for check purchases to be processed. Purchases will be applied to your account as of the date received at our processing center.
Where do I mail my check and to whom do I make it payable to purchase Thrivent Funds?
Our mailing address for additional investments into your account is:
Thrivent Funds
PO Box 219334
Kansas City, MO 64121-9334
If you need to make an express purchase (overnight delivery), our mailing address is:
Thrivent Funds
430 West 7th Street
Kansas City, MO 64105
Please make your checks payable to: Thrivent Funds
For exchanges
You may also use theExchange Request form to request an exchange of shares from one fund to another.
Before you send us your form, make sure you’ve provided the following:
For redemptions/sell shares
You may also use theNon-Retirement Account Redemption Request form or the Retirement Account Redemption Request form to request that shares be sold from your existing Thrivent Funds account.
Before you send us your form, make sure you’ve provided the following:
Redemptions from Thrivent Interval Funds are only permitted during the quarterly repurchase period. Go toThriventIntervalFunds.com for more information.
Thrivent Funds
PO Box 219334
Kansas City, MO 64121-9334
If you need to make an express purchase (overnight delivery), our mailing address is:
Thrivent Funds
430 West 7th Street
Kansas City, MO 64105
Please make your checks payable to: Thrivent Funds
For exchanges
You may also use the
Before you send us your form, make sure you’ve provided the following:
- Fund/account number you want the shares exchanged from.
- Fund/account number you want the shares exchanged to.
- Account owner signatures and date signed.
For redemptions/sell shares
You may also use the
Before you send us your form, make sure you’ve provided the following:
- Fund/account number you want the shares redeemed from.
- Account owner signatures and date signed.
Redemptions from Thrivent Interval Funds are only permitted during the quarterly repurchase period. Go to
How do I set up recurring purchases, exchanges or redemptions?
- Select "Log In" from the home screen.
- There will be two options to log in:
- Personal Account Log In is on the left. Enter your user ID and password.
- Business & Trust Log In is on the right. Select your fund and enter your account number, TIN (SSN or EIN), and PIN.
- Select the account you wish to view.
- Under "Investment actions," choose "Manage your portfolio."
- At the popup, click "OK."
- From the “What can I do?” list, select “Add Systematic Purchases,” “Add Systematic Exchanges” or “Add Systematic Redemptions” and follow the steps.
- For systematic purchases, enter amount, select a bank account and select “Submit.”
- Select the day and months you’d like to schedule your recurring transaction.
- You may also select months you’d like to skip transactions by selecting “Defer” or adding a stop date.
Before you send us your form, make sure you’ve provided the following:
- Bank information including routing number and account number.
- Start date for your ongoing deductions.
- Account owner signatures and date signed.
Can I request a transaction on a weekend or holiday?
Yes, any transaction scheduled on a weekend or holiday will be placed using the next business day's share price.
Where do I find my account transaction history?
- Log in to thrivent.com
- Select the account you want to view.
- Choose the "Activity" tab located below your Account number.
- Select a holding from the dropdown menu to view activity.
How do I change or delete a pending one-time purchase, exchange or redemption I made online?
If you want to delete or change a pending transaction, call Customer Service at 800-847-4836 prior to the stock market closing for the day. When calling, say "mutual funds" for faster service.
How do I make changes to the date or amount for a recurring purchase, exchange or redemption plan?
You can make changes on transactions up to two days prior to the scheduled transaction.
You may also use theAutomatic Purchase Plan form in order to change the draft date or the amount for an existing recurring purchase plan.
Before you send us your form, make sure you’ve provided the following:
- Select "Log In" from the home screen.
- There will be two options to log in:
- Personal Account Log In is on the left. Enter your user ID and password.
- Business & Trust Log In is on the right. Select your fund and enter your account number, TIN (SSN or EIN), and PIN.
- Select the account you wish to view.
- Under "Investment actions," choose "Manage your profile."
- At the popup, click "OK."
- Under “What can I do?” select “Update Systematic Purchases,” “Update Systematic Exchanges” or “Update Systematic Redemptions” from the menu for the fund with the recurring transaction plan.
- Make any changes to the recurring transaction plan.
- Select the “Submit” button.
- On the Verification page, review the changes you’ve made and then select the “Submit” button.
You may also use the
Before you send us your form, make sure you’ve provided the following:
- Bank information including routing number and account number.
- New draft date for your ongoing deductions.
- Updated draft amount.
- Bank account owner signatures and date signed.
How do I stop a recurring purchase, exchange or redemption plan?
- Select "Log In" from the home screen.
- There will be two options to log in:
- Personal Account Log In is on the left. Enter your user ID and password.
- Business & Trust Log In is on the right. Select your fund and enter your account number, TIN (SSN or EIN), and PIN.
- Select the account you wish to view.
- Under "Investment actions," choose "Manage your portfolio."
- At the popup, click "OK."
- Under “What can I do?” select “Update Systematic Purchase,” “Update Systematic Exchanges” or “Update Systematic Redemptions” from the menu.
- On the Recurring Plans page, select the “Delete This Agreement” button and select “Submit.”
- On the Verification page, review your selection and select the “Submit” button.
- On the Recurring Plans page, a message will display indicating that your recurring transaction plan has been deleted.
You may also use the
Before you send us your form, make sure you’ve provided the following:
- Bank information including routing number and account number.
- Fund/account number.
- Account owner signatures and date signed.
Once you’ve completed the form, mail or fax it to our office using the address and fax number found on the form.
Once I've reached age 72, how do I take my required minimum distributions (RMDs) each year or set up recurring distributions?
In order to obtain a one-time distribution or set up recurring distributions once you’ve reached the age of 72, there are two options:
Recurring/systematic redemptions are not available on Thrivent Interval Funds. Redemptions from Thrivent Interval Funds are only permitted during the quarterly repurchase period. Go toThriventIntervalFunds.com for more information.
- If you know the amount of your RMD, you can set up a one-time distribution online.
Note: Online redemptions from IRA accounts will default to 10% federal withholding. Any other withholding preference can be requested by phone call or in writing. - If you don’t know the amount of your RMD, you can call our Client Support at
800-847-4836 or fill out theRequired Minimum Distribution form. Please submit for W-4R if selecting a withholding amount other than 0% or 10%.
- Fund/account number.
- Whether you want a one-time distribution or recurring distributions.
- Indicate your preferred method of distribution.
- For direct deposit, indicate the routing number and account number of your financial institution.
- Account owner signature and date signed.
Recurring/systematic redemptions are not available on Thrivent Interval Funds. Redemptions from Thrivent Interval Funds are only permitted during the quarterly repurchase period. Go to
Are there any fees applied to my redemption?
A closeout fee does not apply to your nonqualified accounts, but a $15 closeout fee may apply to your retirement account if you are redeeming all shares in all positions.
How do I login to my Plan Administration Online account?
See below FAQs for additional information regarding your Plan Administration Online account.
How do I add a new participant to the plan?
New participants need to complete an application and submit it to Thrivent Funds. Once an application is received in good order, the new participant will appear on the Plan Details page. The new participant will show up on the Roster Details page only when you create a new roster. The new participant will need to be manually added to a Work-in-Progress roster by clicking on the Add Shareholders button.
How do I delete a participant from the plan?
To delete a participant from the plan, access the Shareholders section on the Plan Details page. Clicking “Remove From Plan” will allow the Plan Administrator to remove the selected participant from the plan when they are no longer a participant.
Can I add new funds to a participant?
No, the shareholder or their Financial Advisor will need to contact Thrivent Funds to establish a new fund within their shareholder’s current share class.
My bank account has changed. Can I still submit my plan contributions through Plan Administration Online?
Yes, but your banking information must be updated prior to your submission. Send us new banking instructions through our Plan Administration Online Access ACH Debit Authorization form. Rosters that are submitted with outdated banking information will not be honored.
How will I recognize the ACH draft for my roster submission on my bank statement?
The ACH draft will be posted to your bank statement as: GPURCHRSTR INVESTMENT.
I changed allocations the last time that I submitted a roster; however, they did not update for the next roster. How do I change allocations for all future rosters?
If you want to change allocations for all future rosters, you must update the changes on the Shareholder Allocation page. Changes made on the Roster Details page will only be effective for that roster.
I have submitted a roster with incorrect allocations; how can I delete this submission?
You can have a roster submission deleted by contacting Thrivent Funds at 1-800-847-4836 on the same day that the roster has been submitted. The phone call must be received prior to the close of regular trading at the New York Stock Exchange (NYSE), which is generally 3:00 PM Central Standard Time (CST). This time may change due to NYSE holidays or unforeseen circumstances. Our Call Center is open Monday through Friday from 7:00 AM to 6:00 PM CST.
Get support
We’ve included the most commonly asked questions and resources here, but if you didn’t find your answer, we can help.
Contact your Thrivent financial advisor or contact our Client Services at800-847-4836. When calling, say "mutual funds" for faster service.
Contact your Thrivent financial advisor or contact our Client Services at
The principal underwriter for Thrivent Mutual Funds is Thrivent Distributors, LLC. Member FINRA. Asset management services provided by Thrivent Asset Management, LLC. Both subsidiaries of Thrivent Financial for Lutherans.
3.7.11