My Thrivent

Steps to log in (PDF)

You may recover your username online:

1. Go to My Thrivent.
2. Choose the "Forgot your username” link.
3. Enter your email address and click “send email”
4. Go to your email inbox for the email address you used in step 3. This email will contain your username.
5. Click the “continue to login” link from within the email.
6. Once complete, you may log in normally by following these steps. Log in to Thrivent.com/MyThrivent.

You may reset your password online:

1. Go to My Thrivent.
2. Choose the "Forgot your password" link.
3. Enter your email address and username and then click "Send email"
4. Go to your email inbox for the email address you used in step 3. Click the link to “reset password”
5. Enter a new password and then re-enter it again

Note: Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

You may reset your password online:

1. Go to My Thrivent.
2. Choose the "Forgot your password" link.
3. Enter your email address and username and then click "Send email"
4. Go to your email inbox for the email address you used in step 3. Click the link to “reset password”
5. Enter a new password and then re-enter it again

Note: Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

Note: If you receive a "locked out" message, you can try again later or contact us at 800-847-4836 and say "Thrivent.com" for assistance with accessing your account.

If you don't have access to the verification option(s) presented during login or login help, you may contact us at 800-847-4836 and say "Thrivent.com" for assistance with accessing your account.

To access information and complete transactions for your Thrivent Mutual Funds accounts opened online, go to thriventfunds.com and click the "Log In" link on the top-right corner of the screen.

Yes, you must enable cookies for thrivent.com as a trusted site in order to register.

Your Thrivent ID is located on statements and contracts/policies.

Your username must comply with the following rules.

• Username must be between six and 20 characters.
• Username may not have blank spaces.
• Username is not case sensitive.
• Username does not allow special characters.
• Username cannot be a nine-digit number.

Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

thrivent.com is best accessed using the following system requirements and browsers:

Operating systems:

• Mac Sierra or newer using a recommended Internet browser.
• Windows 10 or newer using a recommended Internet browser.
• Android 7 or newer using a recommended Chrome browser.
• iOS 14 or newer using a recommended Internet browser.

Browsers:

• Chrome: Current and one prior version.
• Edge: Current and one prior version.
• Firefox: Current and one prior version.
• Opera: Current and one prior version.
• Safari: Current and one prior version.

Additional Requirements:

• Cookies must be enabled.
• Javascript must be enabled.
• Pop-ups must be allowed.

You may reset your password online:

1. Go to My Thrivent.
2. Choose the "Forgot your password" link.
3. Enter your email address and username and then click "Send email"
4. Go to your email inbox for the email address you used in step 3. Click the link to “reset password”
5. Enter a new password and then re-enter it again

Note: Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.

Please call Member Care Services at 800-847-4836 and say "Thrivent.com" when prompted. Member Care Services is available to change your username Monday through Friday, 7 a.m. to 6 p.m., Central time.

You may change your login security information when logged in to thrivent.com.

1. Click the drop-down menu by your name at the top right of the Account Overview page.
2. Select "Profile and settings."
3. Choose "Personal information."
4. Click "Edit," update your information and click "Save."

You may pay online, by phone, by check or from another Thrivent product.

To pay online, log in to thrivent.com and select "Make a payment" from the list of Shortcuts on the Account Overview page, then follow the steps onscreen.

View this step-by-step guide for more information.

You may also pay via phone by calling the Member Interaction Center at 800-847-4836. You will need the routing number for the financial institution and your checking or savings account number.

Your request must be made prior to 3:00 p.m. Central time on a Thrivent business day in order for the payment to be applied that day. Payments may take up to two business days to post to your account. If the effective date selected is not a Thrivent business day or after the daily cutoff time, it will be applied on the next available business day. Payments will only be applied on Thrivent business days.

Please follow these checks and forwarding instructions.

Product	Check payable to	Mailing address for new applications and checks
Thrivent Mutual Funds	Thrivent Mutual Funds	Thrivent Mutual Funds P.O. Box 219347 Kansas City, MO 64121-9347
Thrivent Variable Annuities	Thrivent	Thrivent PO Box 8060 Appleton, WI 54912-8060
Thrivent Variable Universal Life	Thrivent	Thrivent PO Box 8060 Appleton, WI 54912-8060
Brokerage and managed accounts	National Financial Services (NFS)	Brokerage & Advisory Services Thrivent Investment Management Inc. P.O. Box 8004 Appleton, WI 54912-8004
Financial plans (fees)	Thrivent Investment Management Inc.	Service Agreement Processing Thrivent Investment Management Inc. 4321 N. Ballard Rd. Appleton, WI 54919-8200
Non-Thrivent, nonproprietary securities products (e.g., Calvert Funds)	Name of product provider (e.g., Oppenheimer, Calvert, Lincoln National, 529 Plans)	Nonproprietary New Business Thrivent Investment Management Inc. 4321 N. Ballard Rd. Appleton, WI 54919-3700
Thrivent Whole Life, Term, Health, or Universal Life	Thrivent	Thrivent PO Box 8060 Appleton, WI 54912-8060

Yes, you may set up automatic payments from a checking or a savings account by submitting an Automatic Payment form or using online banking. Or, you may establish ongoing direct payments from another Thrivent product. Otherwise, employer billing or government allotment may be established on some retirement plans.

Go to the Forms page to download an Automatic Payment Authorization (PDF) form.

Yes, any payment scheduled on a weekend or holiday will automatically be applied to the next business day.

You may view your billing information online when logged in to thrivent.com. Select a contract to view billing details.

You may change your bill by phone or in writing. Call the Member Interaction Center at 800-847-4836 to request changes by phone. Otherwise, go to the Forms page under Billing and Payments to download a form.

Yes, except for long-term care, you may set up a group bill for contracts if the due dates are within 10 days of each other. Go to the Forms page under Billing and Payments to download a form. Once the group bill is established, the payer may log in to thrivent.com to view billing information. Group bills may be paid online, by phone or by check.

When logged in to thrivent.com, you may view payments by selecting the contract you want to view, then choosing the "Activity" tab.

When logged in to thrivent.com, you may view a history of recent payments by selecting "Billing and Payments" at the top of the screen, then choosing the "History" tab.

Yes, you may edit pending online payments when logged in to thrivent.com.

1. Select "Billing and Payments" from the top of the screen.
2. On the "Activity" tab, find the payment you wish to edit and click "Edit payment."
3. Make any changes as needed and save.

To delete a pending online payment, select "Delete payment," then confirm.

Currently, a special bill payor can pay via phone by calling the Member Interaction Center at 800-847-4836.

Please allow five to seven business days for check payments to be processed. It may take up to two business days for a payment to post to your account.

Premium allocation changes may be requested online (annuities only), by phone or in writing. Go to the Forms page to download a form.

Annuity allocation changes may be requested online (annuities only), by phone or in writing. Go to the Forms page to download a form.

The premium allocation describes how much of each payment is applied to each subaccount. You may view your premium allocation when logged in to thrivent.com.

1. Select the contract you want to view.
2. Scroll down the Account Details screen to see your premium allocation.

Otherwise, go to the Forms page to download a form.

You may change your personal information online as follows:

1. Log in to thrivent.com.
2. Click the drop-down menu by your name.
3. Choose "Profile and settings."
4. Select "Personal information."
5. Click "Edit," fill in the current information and click "Save."

A Thrivent representative may help you facilitate a trade. Member Care Services is available for brokerage account owners Monday through Thursday 7 a.m. to 6 p.m., Friday 8 a.m. to 5 p.m. Central time. Call 800-847-4836 and say "Brokerage" when prompted.

Most forms may be faxed to Broker/Dealer and Investment Advisor (B/D and IA) Services at . For some account transfer forms, you may need to mail us the originals. Checks must be made payable to National Financial Services (or NFS).

Regular mail:
Brokerage & Advisory Services
Thrivent Investment Management Inc.
P.O. Box 8004
Appleton, WI 54912-9864

For express/overnight mail:
Brokerage & Advisory Services
Thrivent Investment Management Inc.
4321 N. Ballard Rd.
Appleton, WI 54919

You may request an annuity withdrawal or partial surrender online as follows:

1. Log in to thrivent.com.
2. Select the contract you want to change.
3. Choose the "Manage your annuity" link on the upper right of the Product Details page.
4. At the popup window, click "OK."
5. Follow the "Partial Withdrawal" link.
6. Choose the delivery method (check or direct deposit). For direct deposit, select or add bank account information and fill in the routing number, account number, and account type as needed.
7. Fill in or select the withdrawal amount.
8. If it is a variable annuity, choose "Pro-rata" or "Specific subaccounts by dollar amount" and fill in the amount to withdraw from each subaccount as needed.
9. Select the "Continue" button.
10. Choose the amount to withdraw or receive considering the quoted withholding, charges, and/or adjustments.
11. Follow the "Modify withholding" link and change the federal or state withholding if desired and click "Recalculate."
12. Select the "Continue" button.
13. Confirm the transaction, check the box to agree to all disclosures, and select the "Submit" button.

You may request a subaccount transfer for a variable annuity online as follows:

1. Log in to thrivent.com.
2. Select the contract you want to change.
3. Choose the "Manage your annuity" link on the upper right of the Product Details page.
4. At the popup window, click "OK."
5. Choose "Manage Subaccounts" from the left navigation menu.
6. Select "Total reallocation by percent," "Partial reallocation by dollar amount" or "Partial reallocation by percent."
7. Fill in the new percentages for a total reallocation and check the box to change the premium allocation as needed. Or, fill in the dollar amount or percent to transfer from each subaccount and fill in the dollar amount or percent to transfer to each subaccount.
8. Scroll down and select the "Continue" button.
9. Confirm the transaction by choosing "Submit."

Otherwise, go to the Forms page to download a form.

1. Log in to thrivent.com.
2. Select the contract you want to change.
3. Choose the "Manage your annuity" link on the upper right of the Product Details page.
4. At the popup window, click "OK."
5. Choose the "Allocate future payments" link.
6. Fill in the new allocation percentages.
7. Scroll down and select the "Continue" button.
8. Confirm the transaction by choosing "Submit."

Otherwise, go to the Forms page to download a form.

Please call Member Care Services at 800-847-4836 and say "Insurance" when prompted. Member Care Services is available Monday through Friday, 7 a.m. to 6 p.m. Central time.

Follow these steps to redeem online:

1. Log in to thrivent.com.
2. Select the account you want to redeem.
3. Under "Investment actions" on the right, choose "Redeem."
4. Click "Redeem existing fund."
5. Choose which fund you want to use for redemption.
6. Select where to send the payment, your Amount type and Amount, and click "Continue."
7. For IRA accounts, choose the percentage you want to withhold for federal tax. State tax will be calculated automatically, depending on the minimum required withholding amount for your state of residence. To specify a different state tax withholding amount, please submit your request via phone or form.
8. Review, then click "Redeem" to complete your transaction.

You can also visit the Forms page to download a redemption form.

Note: Roth and Coverdell IRAs do not have a tax withholding requirement.

Follow these steps to exchange funds online:

1. Log in to thrivent.com.
2. Select the account you want to exchange.
3. Under "Investment actions" on the right, choose "Exchange."
4. Select "Exchange to existing fund."
5. Select the funds you want to exchange from/to.
6. Fill in the dollar amount, number of shares, percent of shares or choose all shares.
7. Choose the Amount type and enter the Amount, then click "Review."
8. Review the details of your exchange request, then click "Exchange" to complete the transaction.

You can also visit the Forms page to download an exchange form.

Each owner must register and log in separately in order to maintain privacy.

At this time, only an owner can register and log in to view contracts and accounts. We are actively working on future online viewing capabilities for attorneys-in-fact. In the meantime, please call Member Care Services at 800-847-4836 for assistance.

1. Log in to thrivent.com.
2. Select the account or contract you want to view. On the Account Details page, you will see values for that account or contract.

For more information on annuities, scroll down the Account Details page and click "View additional fund information."

For more information on brokerage accounts, click "Manage your brokerage account" on the right side of the Account Details page.

Business or trust mutual fund account values are viewed through personal login on thrivent.com.

You may view your business or trust brokerage account values online as follows:

1. Go to Business & Trust Accounts Login.
2. Select the type of account you would like to access.
3. Enter your user ID and PIN. Select the "Enter" button.
4. Follow the "Access Account Details" link to view values.

Go to Thriventcu.com to access online banking and view your Thrivent Federal Credit Union account values.

No, you may not bookmark secure Web pages with your personal contract or account information. In order to protect your privacy, you must log in each time you choose to access your accounts.

Total and partial reallocations, payment allocations, and partial withdrawals can be completed online.

Completing transactions online does not incur fees. For some product types, there may be contractual fees to withdraw funds or if the number of reallocations done within a contract year exceeds 12; however, the system will inform you if this impacts you.

Contact us at 800-847-4836 and say "annuity." Your Thrivent representative is also available to help you with questions.

A payment allocation reflects how payments made to a contract will be invested. This may also be referred to as a "premium allocation."

Yes, you may also do a payment allocation under these circumstances.

If a partial withdrawal is pending, a payment allocation may still be completed online; however, to request a partial or total reallocation, please contact us at 800-847-4836 and say "annuity."

A partial withdrawal may be allocated among specific subaccounts when there is more than one subaccount and a dollar amount is entered. If a quick option is selected, the system will automatically withdraw funds proportionately.

Transactions you submitted online can be canceled on the Pending Transactions page. After a transaction is canceled, you may submit a new one. Please note that variable annuity transactions received prior to market close may not be canceled after market close.

Transactions displayed on the Pending Transactions page include partial and total reallocations, payment allocations, and partial withdrawals processed online. For the status of other transactions, contact Customer Service at 800-847-4836.

You may only cancel a transaction you are authorized to make online. For example, if your annuity has multiple owners, only your financial representative may make or cancel online transactions after speaking with all owners. For variable annuities, transactions received prior to market close may not be canceled after market close.

You may change your beneficiary online as follows:

1. Log in to thrivent.com.
2. Select the contract you want to view or change.
3. Scroll down to view the current beneficiary.
4. Select "Update beneficiaries" and follow the prompts to fill in the new beneficiary.

Otherwise, go to the Forms page to download a form.

You may view your beneficiary online, but a form is needed to change your beneficiary.

1. Log in to thrivent.com.
2. Select the account type you want to view.
3. Beneficiaries will be listed at the bottom of Details page.
4. To add or change your beneficiary, select "Mutual Funds Beneficiary Designation Form."

Otherwise, go to the Forms page to download a form.

You may view your beneficiary information online, but a form is needed to change your beneficiary.

1. Log in to thrivent.com.
2. Select the account you want to view.
3. On the right side of the page, select "Manage your brokerage account."
4. Click "Continue" to be redirected to the vendor site.
5. Choose the "Accounts" link in the upper left corner.
6. Choose the account you wish to view.
7. Select "Profile/Features" from the menu.
8. On the left menu, click "Beneficiaries."

To change your beneficiary, please contact your advisor for assistance. Log in to thrivent.com and select "Message my advisor" from the Support menu to send a secure message.

You may view statements when logged in to thrivent.com as follows:

1. Select the "View documents" link for the account or contract you want to view.
2. Click the down arrows next to "Document type" and "Year" to filter your search.
3. Choose the statement you wish to view from the list.
4. Depending on your browser, you can choose to open your statement as a PDF or save it to your computer.

You can provide view-only access to your life insurance, long-term care insurance and annuity account details and information. Other product lines may be available in the future.

Authorized users have view-only access within their own login account. They will be able to view account details and balance or value information for the accounts that are shared with them.

If you grant access to an authorized user, they will see details for all your life insurance, long-term care insurance and annuity accounts.

You can share your details with any other Thrivent client who is registered at thrivent.com.

Yes, as long as they are a Thrivent client, they can register at thrivent.com.

To share your life insurance, long-term care insurance and annuity account details with another Thrivent client, follow these steps:

1. Log in to thrivent.com.
2. Choose Share account access from the list of Shortcuts on the Account Overview page.
3. Select Add a new authorized user.
4. Provide required information about the Thrivent client you want to designate as your authorized user.
5. Click Next: Confirm and authorize.
6. Click Go to DocuSign.
7. Review the DocuSign agreement and select Adopt and Sign.
8. Select Finish to complete the signing process.

Note: The required information you enter for your authorized user must match what we have on file.

There is no limit to the number of Thrivent clients you can designate as authorized users.

1. Log in to thrivent.com.
2. Choose Share account access from the list of Shortcuts on the Account Overview page.
3. Review the Your Authorized Users section.
4. Select the name of the authorized user you want to remove.
5. Click Revoke access.
6. Select Yes, revoke.

The person will no longer be listed in the Your Authorized Users section of the Share Center. The next time they log in, they will not be able to access your account details. You may need to refresh the page to see this change onscreen.

Both you and your authorized user must be registered separately at thrivent.com using unique email addresses.

An authorized user will be able to see your account details until you revoke their access, or until changes to the authorized user process require you to sign a new agreement. You can revoke access by removing the authorized user in the Share Center on thrivent.com.

If you have life insurance, long-term care insurance or annuity accounts, you will have access to this feature.

If you were appointed by a court to make legal decisions for someone else, fax or mail a copy of the court documents to inform Thrivent.

Mail to:
Member Care Services
4321 N. Ballard Rd
Appleton, WI 54919-0001 USA

Fax to:
800-225-2264

An attorney may help you file a petition with the court.

A copy of a power of attorney document must be faxed or mailed to Thrivent before you may access information and transact for someone else.

Mail to:
Member Care Services
4321 N. Ballard Rd
Appleton, WI 54919-0001 USA

Fax to:
800-225-2264

An attorney may create a power of attorney document for you.

At this time, only an owner can register and log in to view contracts and accounts. We are actively working on future online viewing capabilities for attorneys-in-fact. In the meantime, please call Member Care Services at 800-847-4836 for assistance.

According to the Securities and Exchange Commission's (SEC) Books and Records Rule, we are required to ask you to review (and update, if necessary) your Client Account Record(s) at least every 36 months. The primary purpose of Rule 17a-3 (Books and Records) is to provide regulators access to books and records to review for compliance with suitability rules. In 2001, the Securities and Exchange Commission (SEC) amended Rule17a-3 (Books and Records). The revised amendments, in part, require that broker-dealers obtain, store, maintain and return client and suitability information for all owners of securities products. See more information at www.sec.gov/rules/final/34-44992.htm.

The rule covers owners of all securities products purchased through a Thrivent financial advisor including variable universal life, variable deferred annuities, variable immediate annuities, variable settlement options, mutual funds, 529 Plans and brokerage products, including equities, fixed-income products, options, etc.

A registration is a categorization of securities being held at Thrivent Investment Management Inc. We have registrations common to those found at most broker-dealer firms. The registrations are: Individual, Joint, Business, IRA, Roth IRA, SEP IRA, Employer Retirement Plan, 401(k), SIMPLE IRA / SARSEP, 403b, 403b Roth, Trust, Estate, 529 Plan, Education, Custodial, Health Savings Account.

If the information is complete, correct and up to date, no response is needed. If corrections are necessary, go to Thrivent.com/updateaccount and update your Investment Profile.

Thrivent Investment Management Inc. is required to ask you for the most current information. If your information is incomplete, you will receive a follow-up letter. You're encouraged to provide us with the most current and accurate information to help identify and manage financial solutions that match your needs and values.

You are not required to provide this information. You are encouraged to provide this information to help identify and manage financial solutions that match your needs and values.

You can submit changes in one of three ways:

1. Log in to your Thrivent.com/updateaccount and update your Investment Profile.
2. Return the form to
   Thrivent
   4321 N Ballard Rd
   Appleton WI 54913-9847
3. Fax the form to 800-225-2264

The fastest way to update your information is to go to Thrivent.com/updateaccount and update your Investment Profile. You can also contact a customer care representative by calling 800-847-4836 and saying "privacy."

No. The mailing is sent to the primary owner. We ask that the primary owner coordinate with the other account owner(s) to make any necessary updates or changes to the information.

For custodial accounts, the letter will be sent to the custodian or guardian of record.

As required by the SEC ruling, we request updates periodically if there has been no activity-related review or update to your data within the past three years. Additionally, if there are changes to certain existing registration information (i.e., investment objective, risk tolerance), you will receive another letter confirming that information. You do not need to respond if all the information is accurate.

No. All broker-dealer firms are required by the SEC to conduct these mailings.

Protecting the privacy of your information is a responsibility we take very seriously. We understand the information is personal, and we view confidentiality as critical. Thrivent upholds strict standards of security to safeguard all client information. Read more information about our privacy policy.