Important privacy choices for consumers
What does Thrivent do with your personal information?
Why?
Financial services and insurance companies choose how they share your personal information. Federal and state law gives consumers the right to limit some but not all sharing. Federal and state law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Identifying information, such as name and contact information.
- Social Security number.
- Financial factors, including income, assets, credit history transaction history, and risk tolerance.
- Health indicators, such as medical records, prescription history and claims' statuses.
We may share any/all the information we collect depending on what is needed for the stated purpose.
How?
All companies need to share clients' personal information to run their everyday business. In the section below, we list the reasons companies may share their clients’ personal information; the specific reasons Thrivent chooses to share; and whether you can limit this sharing.
| Reasons we can share your personal information | Does Thrivent share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes Such as to process your transactions, maintain your accounts(s), respond to court orders and legal investigations, report to credit and medical bureaus, or engage with third parties, such as insurance agents, financial advisors, and service providers who act on our behalf to support our operations. | YES | NO |
| For our marketing purposes To offer our products and services to you. | YES | YES |
| For joint marketing with other financial companies. | YES | YES |
| For our affiliates' everyday business purposes Information about your transactions and experiences with Thrivent. | YES | NO |
| For our affiliates' everyday business purposes Information contained on your application or in your credit report. | YES | YES |
| For nonaffiliates to market to you This includes nonprofit organizations such as churches or partner organizations. | YES | YES* |
To limit our sharing
- Log in to your thrivent.com account and go to Profile and Settings.
- Call
800-847-4836 between 7 a.m. and 6 p.m. Central time, Monday through Friday. - Mail to:
Thrivent
4321 N. Ballard Rd.
Appleton WI, 54919-0001
Please note:
If you are a new client, we can begin sharing your information 30 days from the date we provide you this notice. If you have previously provided us with your sharing preferences, your preferences have not been changed; they will remain as is, unless we receive instruction to change them. For all others, including former clients, we will continue to share your information as described in this notice, however, you can contact us at any time to limit our sharing.
Who we are
Who is providing this notice?
This notice describes the privacy practices of “Thrivent,” which includes Thrivent Financial for Lutherans, Thrivent Investment Management Inc. (TIMI), Thrivent Financial Investor Services Inc., Thrivent Insurance Agency Inc., Thrivent Asset Management, LLC, Thrivent Distributors, LLC, Thrivent Mutual Funds, Thrivent Series Fund, Inc., Thrivent Core Funds, Thrivent Cash Management Trust, Thrivent Education Funding, LLC, and Thrivent ETF Trust.
What we do
How does Thrivent collect my personal information?
We collect your personal information in a few ways:
- Directly from you, such as when you use a service, apply for a product or file a claim.
- From other third parties, such as credit reporting agencies or your doctor.
- Through your transactions and interactions with us.
How does Thrivent protect my personal information?
To safeguard your personal information from unauthorized access and use, we maintain physical, procedural, and electronic security measures. These strategies include:
- Frequent internal and external reviews to ensure our technology and protocols are up to date.
- Limited access to your personal information; only those with a “need to know” are authorized.
- Anyone who uses your data must follow established policies, procedures and laws.
Why can't I limit all sharing?
Federal law gives you the right to limit sharing only in certain situations:
- To affiliates:
- If we share information about your creditworthiness.
- If affiliates use your information to market to you. At Thrivent, if you opt out of marketing, identified in the chart above as “for our marketing purposes,” that choice applies to any/all Thrivent affiliates.
- To nonaffiliates:
- If they wish to obtain your information to market to you.
* In addition, residents of CA, MA, MN, NM, ND and VT are opted out of nonaffiliate sharing, per state law. Clients in these states may choose to opt in for this sharing.
What if I am a joint contract owner or joint account owner?
You may be receiving this notice on behalf of all owners. As a joint owner, you may choose one or more of the sharing options that apply in your home state on behalf of all joint owners or only on your own behalf.
How do I access and update the information Thrivent has about me?
Accurate information helps us to provide you better customer service, increase the efficiency of our operations and comply with laws. You may request access to and correction of your personal information by writing to us at the address above. Registered users of thrivent.com or Thrivent’s mobile application may also update some personal information through their online personal profile. Information collected is retained according to Thrivent's record retention policy and applicable laws and regulations.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies. Thrivent affiliates include lines of business such as life insurance, long-term care insurance, brokerage, investments, trust, banking, mutual funds, and distribution partners.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies. Thrivent nonaffiliates include financial institutions, such as consumer banking, and other non-profit entities.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Thrivent has joint marketing agreements with other financial institutions, such as consumer banking, and non-profit foundations.
Other important information
If your financial advisor leaves TIMI, he/she may be able to take your personal information and share it with his/her new firm. If you live in CA, MA, MN, NM, ND, or VT, state law requires you to opt in to your financial advisor taking your personal information and sharing it with his/her new firm. In all other states, you have the right to opt out of such sharing. To exercise your right to opt in or opt out, please contact us at the address listed above.
Please note that if your insurance agent or financial advisor is part of a team, your information may also be shared amongst team members.
For information about our collection and use of your health information, be sure to review our
Complaints can be sent to us at the address provided above. Depending on where you live, you may also be able to contact local or state agencies to report specific concerns.
Questions? Call